Email address of the Owner: firstname.lastname@example.org
Types of Data collected
Among the Personal Information collected by this Website, either independently or through third parties, there are: Cookies, Usage data, name, surname, gender, date of birth, telephone number, VAT number, business name, profession, address , fax number, country, province, e-mail, zip code, city, Fiscal Code, business sector, User ID, number of employees, username, website, geographical location, password, image, billing address, shipping address, number civic, profile image and various types of data.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and warrants that he has the right to communicate or disseminate them, freeing the Owner from any liability to third parties.
Mode and place of processing of collected data
Method of treatment
The Data Controller processes the Personal Data of Users by adopting appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. Processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may have access to the Data subjects of the persons involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external subjects (as suppliers of third party technical services, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.
The Data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For more information, contact the owner.
The Data are processed for the time necessary to perform the service requested by the User, or required by the purposes described in this document, and the User can always ask for the interruption of treatment or deletion of data.
Purposes of the processing of collected data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Interaction with external social networks and platforms, Analytics, Contacting the User, Content commentary, Payment management, Interaction with live chat platforms, location-based interactions, SPAM protection, registration and authentication, remarketing and behavioral targeting, display of content from external platforms and social features.
The types of Personal Data used for each purpose are indicated in the specific sections of this document.
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Comment on the contents
The comment services allow Users to formulate and make public their comments regarding the content of this Web Site. Users, depending on the settings decided by the Data Controller, may also leave the comment anonymously. In the case of Personal Data issued by the User there is an email, this could be used to send notifications of comments regarding the same content. Users are responsible for the content of their comments. In the event that a comment service provided by third parties is installed, it is possible that, even if the Users do not use the comment service, the same collect traffic data relating to the pages in which the comment service is installed. .
Comment system managed directly (this Website)
This Website has its own content commenting system.
Personal Data collected: surname, Cookie, Usage data, email address, first name, phone number, website and username.
Contact the user
Contact form (this Website)
By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.
Personal Data collected: ZIP code, city, Fiscal Code, surname, date of birth, email address, User ID, address, country, name, number of employees, fax number, telephone number, VAT number, profession, province, company name, sex and business sector.
Mailing list or newsletter (this Website)
By registering with the mailing list or the newsletter, the User's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Website may be transmitted. User's email address could also be added to this list as a result of registering with this Website or after making a purchase.
Personal Data collected: ZIP code, city, last name, Cookies, date of birth, Usage data, email address, country, name, phone number, profession, province, company name and gender.
Contact by phone (this Website)
Users who provided their telephone number may be contacted for commercial or promotional purposes connected to this Website, as well as to satisfy requests for support.
Personal Data collected: telephone number.
Invite and suggest friends (this Website)
This Website may use the Personal Data provided to allow Users to invite their friends - for example through the address book, if access has been authorized - and to suggest friends or connections within it.
Personal Data collected: various types of Data.
The payment management services allow this Website to process payments by credit card, bank transfer or other instruments. The data used for payment are acquired directly from the payment service provider requested without being in any way processed by this Website. Some of these services could also allow the sending of messages to the User, such as emails containing invoices or notifications regarding payment.
PayPal is a payment service provided by PayPal Inc., which allows the User to make payments online.
Consel (Consel Spa)
Consel is a payment service provided by Consel Spa
Interaction with social networks and external platforms
This type of service allows interaction with social networks, or other external platforms, directly from the pages of this Website. The interactions and information acquired from this Website are in any case subject to the User's privacy settings related to every social network. If an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, the same collect traffic data relating to the pages in which it is installed.
Tweet button and Twitter social widgets (Twitter, Inc.)
The Tweet button and Twitter social widgets are services of interaction with the Twitter social network, provided by Twitter, Inc.
This Website may collect, use and share data relating to the geographical location of the User, in order to provide services based on the position itself. Most browsers and devices provide default tools to deny geographic tracking. If the User has expressly authorized this possibility, this Website may receive information on its actual geographical position.
Personal Data collected: geographic position.
Non-continuous geolocation (this Website)
This Website may collect, use and share data relating to the geographical location of the User, in order to provide services based on the position itself. Most browsers and devices provide default tools to deny geographic tracking. If the User has expressly authorized this possibility, this Website may receive information on its actual geographical position. The geographical location of the User occurs in a non-continuous manner, upon specific request of the User or when the User does not indicate in the appropriate field the place in which it is located and allows the application to automatically detect the position.
Personal Data collected: geographic position.
Protection from SPAM
This type of service analyzes the traffic of this Website, potentially containing Personal Data of Users, in order to filter it from parts of traffic, messages and contents recognized as SPAM.
Google reCAPTCHA (Google Inc.)
By registering or authenticating the User allows the Application to identify it and give it access to dedicated services. Depending on the following, the registration and authentication services may be provided with the help of third parties. If this happens, this application will be able to access some data stored by the third party service used for registration or identification.
Direct registration (this Website)
The User registers by filling in the registration form and providing his Personal Data directly to this Website.
Personal Data collected: ZIP code, city, Fiscal Code, surname, date of birth, email address, image, profile picture, address, billing address, shipping address, name, house number, fax number, telephone number, VAT number , password, province, company name and username.
Remarketing e behavioral targeting
Remarketing with Google Analytics for display advertising (Google Inc.)
Google Analytics for display advertising is a remarketing and behavioral targeting service provided by Google Inc. that links the tracking activity carried out by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.
Google Analytics with anonymized IP (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses Personal Information collected for the purpose of evaluating the use of this Website, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network. This integration of Google Analytics makes your IP address anonymous. Anonymisation works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries participating in the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google's servers and shortened within the United States.
This Website uses an internal statistical system, which does not involve third parties.
Personal Data collected: Cookies and Usage Data.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Website and to interact with them. In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, the same collect traffic data relating to the pages in which it is installed.
Fonts.com Web Fonts (Monotype Imaging Holdings Inc.)
Fonts.com Web Fonts is a service of visualization of font styles managed by Monotype Imaging Holdings Inc. that allows this Website to integrate such contents within its pages.
The User's Personal Data may be used by the Owner in court or in the stages leading to his possible establishment for the defense against abuse of this Website or related services by the User. The User declares to be aware that the Data Controller may be required to disclose the Data at the request of the public authorities.
System logs and maintenance
For needs related to operation and maintenance, this Website and any third party services used by it may collect System Logs, which are files that record the interactions and that may also contain Personal Data, such as the User IP address.
Information not contained in this policy
More information in relation to the processing of Personal Data may be requested at any time to the Data Controller using the contact information.
The subjects to whom the Personal Data refer have the right at any time to obtain confirmation of the existence or otherwise of the same with the Data Controller, to know its content and origin, to verify its accuracy or request its integration , the cancellation, updating, rectification, transformation into anonymous form or blocking of Personal Data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Requests should be addressed to the Data Controller.
This Website does not support "Do Not Track" requests. To find out if any third-party services used support them, the User is invited to consult their respective privacy policies.
Definitions and legal references
Personal Data (or Data)
It constitutes personal data any information relating to a natural person, identified or identifiable, even indirectly, by reference to any other information, including a personal identification number.
This information is collected automatically through this Website (also from third party applications integrated into this Website), including: IP addresses or domain names of the computers used by the User that connects to this Website, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (good order, error, etc. .) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the Application,with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the IT environment of the User.
The individual who uses this Website, which must coincide with the interested party or be authorized by him and whose Personal Data are being processed.
The natural or legal person to whom the Personal Data refers.
Data Processor (or Manager)
Data Controller (or Holder)
The natural person, legal entity, public administration and any other body, association or body to which they are responsible, even together with another owner, decisions regarding the purposes, methods of processing personal data and the tools used, including the profile of the security, in relation to the functioning and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.
The hardware or software tool through which the Personal Data of Users are collected and processed.
Small portion of data stored in the User's device.
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of the Directive n. 95/46 / EC, as well as the provisions of Directive 2002/58 / EC, as updated by Directive 2009/136 / EC, concerning Cookies.
This privacy statement applies exclusively to this Website.
Terms of sale
General Terms and Conditions
Article 1 Website Owner
1.1 Website Owner of www.quintessenzaedizioni.it and www.quintessenzaedizioni.com (hereinafter the "Site") is Quintessenza Edizioni Srl (hereinafter, "Quintessenza"), with registered office in Via Ciro Menotti No. 65, CAP 20017, Rho, P. IVA 03347380960, registered with the Milan Company Register under no. [?] REA n. 1669250. 1.2 Quintessenza is a company belonging to the group Quintessence Publishing, international publisher in the dental field, and is active in the publication of journals and books of dentistry, as well as in the organization of training and events in the same sector. 1.3 The site hosts a catalog of books, journals and multimedia products both in Italian and in languages other then Italian (hereinafter the "Publications") and a catalog of intangible products and services. 1.4 Users who access the Site may: 1.4.1 acquistare buy directly on the Internet site the Publications to be delivered in the the territory of the Italian Republic and abroad as well as the intangible products and services 1.4.2 the charges for shipment and expenses of Publications abroad, when ordering from the Site, will be automatically calculated depending on the region of the world where the Customer's address fits.
Article 2 Laws, general conditions and applicable operating instructions
2.1 Contracts with which the users who access the Site (hereinafter, the "Customer") purchase the Publications to be delivered in the the territory of the Italian Republic and abroad as well as the intangible products and services through the Site (hereinafter, the "Purchase Contracts") are subject to the regulations applicable to this kind of purchases. 2.2 The Contracts of Purchase are also governed by these general conditions (hereinafter the "General Conditions"), as well as other operating instructions contained in the Site, provided that, in case of conflict or inconsistency between the provisions in the General Conditions and the contents of the operating instructions mentioned, the General Conditions shall prevail. 2.3 At any time and without notice, Quintessenza can make any changes it deems appropriate to the content of the General Conditions and the operating instructions, and such changes will take effect from the date of publication on the Site and in connection with the Purchase Contracts entered into after that date, consistent with the terms stated in section 4.3. 2.4 The provisions of these terms & conditions and operating instructions contained in the Site apply equally to all customers, except for those provisions and those instructions for which is expressly provided the applicability only to “Consumers”. In accordance with the current legislation, "Consumer" means a person who purchases the products or services offered on the Site for purposes unrelated to any business or professional activity; should instead be considered excluded from this category who purchase products or services offered on the Site as part of their professional activities (such as medical, dental technicians, dentists, etc...).
Article 3 Purchase process
3.1 Publications to send to the territory of the Italian Republic and abroad as well as the products and intangible services are presented on the site, broken down by category and illustrated through detailed information; it is meant that the visual representation on the Website, if available, usually corresponds to 'photographic image' of the above and has the sole purpose of presentation, without any guarantee or commitment by Quintessenza about the exact correspondence of the image depicted on the Site with the actual product. This with respect to its size and / or the chromatic aspects of the covers and / or packages, particularly. 3.2 In order to purchase, Customer must follow the procedure outlined in the following paragraphs, and the corresponding operating instructions contained in the Site; however, if the customer has not already registered in a previous occasion, it has to preceed with the registration as indicated in paragraphs 3.5, 3.6 and 3.7.
List of Purchase 3.3 The Customer selects each of the Publications to send to the territory of the Italian Republic and abroad as well as the intangible products and services to be purchased by clicking on the relevant icon. This way, the selected Publications / intangible product / intangible service is inserted into the purchase cart (hereinafter the " List of purchase "). The Customer has the right to change type and/or quantity of the Publications to send to the territory of the Italian Republic and abroad as well as the intangible products and services, selected and entered in the List of Purchase, until completion of the Purchase Agreement pursuant to paragraph 3.12;
Subscription 3.4 The Customer shall register free of charge on the Site; if the Customer has already signed up on a previous occasion, instead, he may proceed directly to the next described "Login" paragraph 3.8. 3.5 In order to register on the Site, the Customer click on the button [" registration" ] enter a valid email address and a personal password, then provides the requested data including mainly: 3.5.1 first name and last name, complete address, phone number and fax number; 3.5.2 VAT number and tax code; 3.5.3 the delivery address of the purchased Publications (in the territory of the Italian Republic and abroad) hereinafter ' " Standard Delivery Address "), subject to the provisions of 3.10.2; 3.5.4 the payment method chosen among those indicated in article 6 (the " Payment Methods") for the purchased Publications to send to the territory of the Italian Republic and abroad / intangible products / intangible services, except what described in the next paragraph 3.10.2; 3.6 The Client will receive, therefore, to the provided e-mail address, a confirmation e-mail; such communication also contains a link: by clicking it the Customer acknowledge the receipt of the notice, thus validating his sign up definitely. 3.7 The data provided in the registration will be handled in accordance with local regulations concerning the processing of personal data; [link to the "privacy " information]. 3.8 To continue the checkout procedure, you have entered the "Login" by entering your e -mail address and password you provided when you registered.
Purchase Proposal 3.9 Once logged in, the customer automatically accesses a page on the Site that summarizes the terms of the Purchase Agreement is currently being finalized, and in particular contains the data of the customer, the list of Purchase, Mode and Standard Delivery the Payment Standard (the " Purchase Proposal ").
Completion of the Purchase Agreement 3.10 Verified the contents of the Purchase Proposal, the Customer may: 3.10.1 confirm the purchase by clicking the button [ "confirm order" ] maintaining the Delivery Address Standard and Payment Standard, or 3.10.2 confirm the purchase by clicking the button [ "confirm order" ], after having indicated for that specific purchase a mode of delivery and / or a payment method other than dal'Indirizzo Delivery Standard and / or the Payment Standard (that it is always chosen from those indicated in article 6), or 3.10.3 cancel your purchase click the button [ "cancel order" ]. 3.11 In order to provide complete customer awareness about the fact that you are making to the final completion of the Purchase Agreement, the Site will automatically ask the customer to confirm that you want to purchase a second time by clicking the button [ "confirm order" ]. Confirming its willingness to proceed with the purchase, the customer declares to know and accept the Terms and Conditions and all information provided to him during the purchase process, the customer is also required to print and keep a copy of the General Conditions. 3.12 Without prejudice to the provisions of Article 6, with the confirmation of its intention to proceed with the purchase, the Customer determines the completion of the Purchase Agreement, whose conditions are set out in the Purchase Proposal, which may be modified pursuant to the previous 3.10.2; therefore: 3.12.1 The customer is required to pay according to the provisions of Article 6; 3.12.2Quintessence will be required to deliver the Publication to be sent to the territory of the Italian Republic and abroad, as well as allow the download of the intangible products and services covered by the Purchase Agreement as provided for in Article 7. 3.13 Quintessenza, through the Site, will send an e -mail, to the e-mail address specified by the customer, summarising the terms of the Purchase Agreement as soon as it is finalized. Quintessence will also retain paper copy of the Purchase Agreement by its offices and the Customer may obtain a copy of it upon written request.
Article 4 Prices and availability of publications, intangible products and services
4.1 All prices of Publications, intangible products and services which are listed on the site are inclusive of VAT, if not already paid by the Publisher. These prices do not include additional and different taxes, levies or duties placed by the relevant applicable laws, such as those provided in the import phase. This, if necessary, the customer will be required to clear customs and pay import duties and taxes (other than VAT) as provided for in the importing Country. 4.2 Notwithstanding the provisions of paragraph 4.3, the prices and the availability of publications, products and intangible services on the site are subject to change at any time and without notice. Considering the possible simultaneous access to the site of many customers, the availability of individual publications, intangible products and services may vary during the same day compared with the indications previously given on the Site. 4.3 In any case, limiting to the orders already finalized, the General Conditions in force at the time of execution of the Purchase Agreement will be applied 4.4 Should a Publication, intangible product or service is presented on the site in different areas from the appropriate purchase sections or, otherwise, is presented without the icon ["purchase cart"], means not available for sale through the Site.
Article 5 Delivery: means, costs and delivery times
5.1 Quintessenza will ship the Publications in the Purchase agrement, through the services of a leading courier (hereinafter the " Courier ") in the territory of the Italian Republic and abroad, to the address indicated by the Customer at the time of registration (paragraph 3.5.3), or to a different address, always in the territory of the Italian Republic, which the client has indicated for a specific purchase pursuant to paragraph 3.10.2. 5.2 The shipping, in the territory of the Italian Republic, costs Euro 12 for each shipment of up to three volumes, and therefore:
- Euro 12 for shipments from one to three volumes;
- Euro 24 shipments from four to six volumes;
- Euro 36 from seven to nine volumes;
- And so on.... 5.2.1 For shipments abroad, any charges and shipping costs will be calculated automatically by the system as described in Section 1.4.2 5.3The shipping costs will be added to the total price of all the Publications to send to the territory of the Italian Republic and abroad included in the List of Purchase and must be paid with the same payment method of the Publications theirselves. 5.4 Delivery times may vary depending on location, up to a maximum of five (5) business days. 5.5 If the delivery is delayed with respect to the term referred to in paragraph 5.4 above: 5.5.1 the Customer shall give notice to Quintessenza directly on the site, following the operating instructions of the [ "contact "]; 5.5.2 within two (2) days from the notice referred to in 5.5.1, Quintessenza will contact the courier to assess the reasons for the delay and the expected timing for the solution of the problem. Then Quintessenza will transmit the collected information to the customer to the e-mail address indicated by the Customer. 5.6 If the reasons for the delay are attributable to the customer (for example, erroneous indication of the address for delivery, absence of the Customer or a person responsible for receiving the delivery, etc...) he will be responsible to take any initiative to resolve the situation. 5.7 Where the reasons for the delay is not attributable to the Customer: 5.7.1 Quintessenza will totally refund the amount already paid by the Customer within 48 hours after the request that the customer must submit through the Site in the same section [ "contact "]; 5.7.2 the Customer will return to the Quintessenza any publications that may then possibly receive, fully charging Quintessenza the costs of this shipment. 5.8 Outside of the provisions of paragraph 5.7, Quintessenza will not be liable for any damage resulting from failure or delay in delivery.
Article 6 Payments
6.1 Payments of the Purchase Contracts completed on the Site may only be made by:
(a) bank transfer or
(b) credit card, or
(c) cash/check on delivery. 6.2 Al Upon registration on the Site, the Customer is required to indicate the preferred Payment Method in accordance with paragraph 3.5.4 and 6.1, which will be applied to all purchases made by the customer on site, except those for which the Customer has indicated a different mode of payment (always chosen from those described in the previous section 6.1) to be applied to a specific purchase under the previous 3.10.2. 6.3 If the Customer does not pay the amount due under the Purchase Agreement, for any reason or cause, Quintessence will invite the Customer in writing to pay and shall be entitled to charge him/her the penalty interest allowed by law. As long as the customer shall regularize his balance with Quintessenza, the latter keeps the right to cancel any further deliveries of products, to resolve any purchase agreement in place, as well as to block the functions of purchase through the Site, without prejudice to ask for compensation for any further damage. 6.4 The Customer will find on the site all the operating instructions relevant to each method of payment, except as hereafter defined.
Payment by bank transfer 6.5 In case of payment by bank transfer, the delivery terms (Article 7) will begin only after Quintessenza has received a copy of the payment receipt that the customer will have to send by fax to 02 93186159 or 02 93509126 or by email to email@example.com.
Payment by credit card 6.6 Using the credit card the payment may be done, according to the Customer's decision, without any intermediary or through PayPal, a network that uses the infrastructure of bank accounts and credit cards to create a payment system on a global basis and in real time for any information [www.paypal.com]
Payment by cash/check on delivery 6.7 With regard to payment by cash o check on delivery: 6.7.1 The payment shall be made only with cash in Euro or by check payable to Quintessenza Edizioni Srl and handed over to the courier who delivers the goods; 6.7.2in the case of cash payment, the customer must prepare the exact amount shown at the time of completion of the Purchase Agreement, as the courier does not have usually rest, in accordance with applicable law, the maximum allowed cash payment worth € 1,000.00: bigger amount must be compulsory paid by check; 6.7.3 nothing more than what was agreed in the Purchase Agreement will be due by the customer to the courier upon delivery.
Article 7 Returns and Documentation
7.1 In the relationship between Quintessenza and the Customer, all deliveries of publications on the territory of the Italian Republic and abroad will be at risk of Quintessenza and the risk will be transferred to the Customer at the time of delivery by the Courier. 7.2 Quintessenza will receive through the Site, purchase orders, with deliveries of publications in the Territory of the Italian Republic and abroad. For the latter case, see paragraph 1.4.2. 7.3 For each Purchase Agreement executed through the Site, Quintessenza will issue an invoice for the Publication to be supplied which will contain the VAT number, in the case of customers who have it inserted at the registration on the site or subsequently updated. The invoice will be issued and send to the Customer together with the purchased Publications. The invoice details will refer to the data provided by the Customer at the time of registration on the Site or at the conclusion of the Purchase Agreement. No change in the invoice will be possible after the issuance, nor will it be possible to issue an invoice after the conclusion of the Purchase Agreement to customers who have not provided their VAT before the conclusion. 7.5 Upon delivery of Publications by the Courier, the Customer is required to check that the delivered Publications correspond to those under the Purchase Agreement, that the number of packages delivered corresponds to that indicated in the transport document and the packaging of the Publications are intact and not damaged or otherwise altered. 7.6 In case of mismatch of the publications or of the number of packages, or in case of damage to the Publications or to the packaging, the Client shall write " provisionally accepted " on the delivery receipt of the Courier. In addition, the Customer agrees to promptly report to Quintessenza (following the operating instructions of the [ "contact "] session of the web Site) all the problems, if any, regarding the physical correspondence or completeness of the received products and in any case within 8 (eight) days from the date of delivery, or from the date on which such a problem is detected by the Client, if the problem was not detectable at the time of delivery. 7.7 In order to allow the delivery of the ordered publications, the presence of the customer or of his representative is always required in the place indicated by the order and on the scheduled delivery day. In the absence of the customer (or of his representative), the Courier will leave a notice for the second delivery the next business day and a telephone number in order to agree a different delivery date. If the second delivery attempt will to fail, the courier will be responsible for reporting related publications at the warehouses of Quintessenza. In the latter case, if the customer had already paid by bank transfer or by credit card, Quintessenza will refund the customer, within five (5) days of return of the publications in the warehouse of Quintessenza, the price of publications never delivered. Moreover, in the case of non- consumer customer, the amount that will be refunded will be equal to the price less the cost of shipping (along with the price originally paid) adding the cost toof the return of the Publications to Quintessenza. 7.8 In case of “force majeure”, lack of means of transport, as well as unforeseeable or unavoidable events that cause a delay in delivery, or make deliveries difficult or impossible, or to cause a significant increase in the cost of the delivery charged to Quintessenza, Quintessenza will be entitled to split, postpone or cancel, in whole or in part, the scheduled delivery or to terminate the Purchase Agreement. In such cases, Quintessenza provide timely and adequate notice of its determination to the email address specified by the customer and will be entitled to refund any amount already paid, excluding any further claims, for any reason, against Quintessenza.
Article 8 Right of Withdrawal
8.1 The "Consumer" has the right to terminate the Purchase Agreement for any reason and without assigning any reason therefor, subject to compliance with the procedures set out below (hereinafter, the "Right of Withdrawal"). 8.2 In order to exercise the right of withdrawal in respect of the owner of the website Quintessenza Edizioni Srl (see paragraph 1.1), the Consumer must notify it directly on the site, following the operating instructions of the [ "contact "] session (which will form part of these Terms and Conditions, including for the purposes of the previous paragraph 3.11) and expressly stating its intention to exercise the right of withdrawal and the details of the Purchase Agreement and publications in relation to which it intends to exercise it. The request for withdrawal must be sent no later than 10 (ten) working days from the date of receipt of the Publications. 8.3 The return of the Publications subject to withdrawal will be made by the Consumer through a courier of his choice. Publications must be returned no later than 10 (ten) working days from the date of delivery, to the following address:
Quintessenza Edizioni srl
Via Ciro Menotti, n. 65
20017 Rho (MI) 8.4 For the purposes of the valid exercise of the right of withdrawal, the Consumer must comply with the following terms and conditions: 8.4.1 the Right of Withdrawal can be exercised even to each individual Publication which is part of a single Purchase Agreement, provided that the withdrawal applies to the publication in its entirety, sothat the Consumer may not exercise the right of withdrawal limited to a part of the single Publication purchased; 8.4.2 Publications in relation to which the Consumer has exercised the right of withdrawal shall be substantially intact and in a normal state of preservation; 8.4.3 in accordance with the instructions received from Quintessenza, the Consumer will, at its sole expense and care, shipping, and returns to Quintessenza the Publications. 8.5 Quintessenza is not responsible in any way for damage or theft or loss of Publications returned; each relevant risk therefore remains in the sole responsibility of the Consumer. 8.6 Once verified the integrity of the returned Publication returned, Quintessenza will refund the Consumer the entire price of the publication for which the right of withdrawal has been exercised (including both the price of the publication and the cost of shipping), no later than 30 (thirty) days from the return of the same publication. Refund will be made by transfer back the amount charged to the credit card indicated by the Consumer, or by bank transfer, in accordance with the relevant instructions and bank details specified by the Consumer himself. 8.7 In case of non-compliance with the conditions and procedures for exercising the right of withdrawal, provided for in paragraph 8.4, as well as in the event of damage to the publications, the Purchase Agreement shall remain valid and Quintessence will return to the sender Consumer the publications unduly returned, charging the Consumer with the relevant shipping cost.
Article 9 Guarantees in the event of a defective product
9.1 Until the end of two years from the delivery of Publications, Quintessenza is accountable to its Clients Consumers, under Articles. 130 and 132 of Legislative Decree no. 206/2005, of any lack of conformity of the products (Publications) existing at the time of delivery, with particular regard to publications resulting faulty or damaged. 9.2 Fatto Except as provided in paragraph 7.6, the Consumer loses the rights guaranteed by art. 130, paragraph 2 of Legislative Decree no. 206/2005 if he/her does notdetected the lack of conformity within two months from the date on which he discovered the defect. 9.3Quintessenza will make every effort to replace at its own expense, with other publications of the same quality and title available at its stores, those publications that are damaged or defective. If the replacement with the same publication is not possible (for example, due to “out of order”), Quintessenza will refund the consumer the entire Consumer Price paid for the defective publications, excluding any further responsibility of Quintessence, for whatever reason.
Article 10 Communications and Complaints
All communications or any complaints of the Customer against a Quintessenza Purchase Contracts should be directed to the Customer Service responsible for managing the site, filling in the specific form the ["contact"] session.
Article 11 Intellectual Property Rights
All trademarks (registered or not), as well as any and all intellectual work, distinctive signs or names, images, photographs, written text or graphics, and more generally any other intangible asset protected by laws and international conventions relevant to intellectual property and industrial property reproduced on the Site, are exclusive property of Quintessenza and / or of its licensors. The Customer has no rights derived from access to the Site and / or from the conclusion of the Purchase Contracts. Any use, even if only partial, of the same is prohibited without the prior written permission of Quintessenza, in favor of which all the rights are exclusively reserved.
Article 12 Applicable law - Jurisdiction
12.1 The Purchase Agreement between the Client and Quintessenza is concluded in Italy and governed by Italian law. 12.2 Any disputes shall be exclusively competent Judicial Authority of Milan with the exception of disputes with Consumers will be within the competence of the judicial authority of the place of residence or domicile of the Consumer.
Article 13 Processing of Personal Data (Privacy)
For the regulation of the processing of personal data by Quintessence, please refer to the dedicated session of the site ["privacy"]
Quintessenza Edizioni: books, journals and multimedia for professionals in dentistry